What Can We Do: In Organizations: Written Resources

Dialogue and the Art of Thinking Together: A Pioneering Approach to Communicating in Business and in Life, by William Isaacs, Currency, 1999.

Isaacs headed the MIT Dialogue Project when he wrote this book. It presents his model for group dialogue, an essential tool for opening minds and options in conversation. Isaacs defines dialogue as “a conversation with a center, not sides.” Includes many case studies, but does not contain steps for implementing dialogue sessions. For practical dialogue exercises, Isaacs was the primary contributor of the “Team Learning” chapter of The Fifth Discipline Fieldbook by Peter Senge et al (see above Mental Models Section).

Moving Your Church Through Conflict, by Speed B. Leas, Alban Institute No. OL82 (Downloadable online).

Presents well known theory of conflict levels, and spells out appropriate responses for clergy and lay leaders at each level of conflict. Easily applicable concepts and practical strategies.